Why Customer Experience is Important in the Utilities Industry

Unlike other products that customers can see, touch or experience when they purchase them, utilities are completely different. These are services that most customers take for granted and pay attention to them when they get a bill that’s wrong, the meter is off, or the price has gone up again.

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  • Changes to services
  • Price increases
  • New features on your website
  • Industry news that affects customers
  • Tips on how customers can save on their next bill

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