Upgrade Customer Satisfaction to Customer Delight with These Tips

Customer satisfaction is probably at the top of the mind for many business owners and executives. Going that extra mile and delight your customer requires you to understand their needs and anticipate how you can best help them. Existing and past customers can also be a great resource of insight to improve customer experiences. Solving a customer’s problem before they realize they have one is perhaps the most effective way of delivering an unexpected positive impression.

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