Two Things Not to Do when Dealing with Complaints and Bad Reviews

Your company’s reputation is not based only on the reviews it receives, but also on social interactions. It’s an amalgamation of the comments, reactions and shares of your content you get on social platforms. If social media is part of your marketing strategy (which it definitely should) then a negative comment on your postings will influence your reputation.

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  • You can extract insights for product/process improvements
  • They are an opportunity to showcase your customer service
  • They increase the credibility of your positive reviews

Your search results affect how people perceive you. Learn how ReputationDefender can help protect your online reputation.

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