How to Structure Your Self-Service Support Content to Improve Customer Experience

Self-service support content can help your customers solve their issue quickly and can save time for your customer support team. In order for self-service support resources to be effective, they need to be easy to read and understand. This would mean that customer support teams need to be knowledgeable about copywriting.

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  • Add links to related support articles in a sidebar or below the article.
  • Create a list of categories, and link out to them.

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