How to Deal with Negative Product Reviews for E-Commerce Stores

Customers are easy on the trigger when they feel like they haven’t received the proper service or their expectations weren’t met. When a customer receives a product they bought online and they’re not happy with it, the place they can vent out their frustration is in the reviews on your product page.

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  • Assure them that you heard their complaint and understand the issue.
  • Share with them that you are addressing the issue, with a timeline for a possible solution.

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