Don’t Let Negative Comments Affect your Company’s Activity

Research shows that online reputation management is more important than ever, with online feedback and reviews directly impacting the chance of a prospect becoming a customer. Having your digital presence managed by someone else or with your own efforts; you will strive for a positive light thrown onto your company’s reputation. However, realistically it won’t always be the case.

Image for post
Image for post
  • If the review is false or subjective? Try to engage the reviewer to get to the root of the problem. Sometimes a resolution is easily found via communication.
  • Don’t take an offensive stance towards the reviewer. This will amplify the negative effect of the feedback.

Written by

Your search results affect how people perceive you. Learn how ReputationDefender can help protect your online reputation.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store